I was crying, still not strong enough.

Today is Chinese NYE, I didn’t have classes just went to city for some paperwork. I changed my date of plane, and then went to Colonial First State office to cancel my super. Actually I didn’t know how to explain my situation, but the receptionist was very kind, she ask me to wait for another assistant. I told that lady I’d like to cancel my account, and then she dialed a number for me to talk to the other office worker.
The guy from phone asked some security questions for identification, just as other OZ companies. He ask the acc no.6502…, my birthday 2702…, my balance…I don’t know…, my address I gave him the add in Mel. He said the add is wrong; I can’t give you any information until you answer four security checks correctly. I thought maybe he need the add in Broome, I try to remember the share house’s add, but it’s wrong again. Mcca’s add, wrong still. And then the guy kept announcing their security policy, and he said even my birthday is incorrect. It made me so uncomfortable, although Broom is a small town, I’d stayed in 3 places before, I don’t know which the hell add they used to register. And how come the birthday is wrong. I just asked can there some people face to face to check my ID, I don’t know my birthday, I couldn’t answer the question. He still insisted their policy: I can’t give you any information until you answer four security checks correctly.
I gave up finally, just went out to the receptionist try to ask if there someone can check my ID. But when she asked ARE YOU ALL RIGHT? I couldn't help but burst into tears, because I felt wronged indeed. It’s so embarrassing that I cried in public. Even though I dealt with all my things independently in this year, I am not strong enough to stand for myself. I’m so disappointed about how fragile i am.